Returns & Refund Policy – Elevated Biologics LLC

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1. No Returns on Opened Products

Due to the sensitive and regulated nature of research materials:

* Opened or used products are not eligible for return

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2. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

* Contact us within 48 hours of delivery
* Include photos and your order number

We will provide, at our discretion:

* Replacement
* Store credit
* Refund

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3. Shipping Issues

* We are not responsible for packages marked “Delivered” by the carrier
* Shipping insurance is recommended

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4. Order Cancellations

* Orders may be canceled within 24 hours of purchase
* Once processed or shipped, cancellations are not guaranteed

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5. Testing & Research Disclaimer

We are not responsible for:

* Third-party laboratory testing delays
* Interpretation or misuse of research results

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6. Refund Processing

Approved refunds will be processed within 5–10 business days to the original payment method.

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7. Fraud Prevention

We reserve the right to deny refunds or replacements in cases of suspected fraud or abuse.