Returns & Refund Policy – Elevated Biologics LLC
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1. No Returns on Opened Products
Due to the sensitive and regulated nature of research materials:
* Opened or used products are not eligible for return
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2. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect:
* Contact us within 48 hours of delivery
* Include photos and your order number
We will provide, at our discretion:
* Replacement
* Store credit
* Refund
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3. Shipping Issues
* We are not responsible for packages marked “Delivered” by the carrier
* Shipping insurance is recommended
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4. Order Cancellations
* Orders may be canceled within 24 hours of purchase
* Once processed or shipped, cancellations are not guaranteed
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5. Testing & Research Disclaimer
We are not responsible for:
* Third-party laboratory testing delays
* Interpretation or misuse of research results
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6. Refund Processing
Approved refunds will be processed within 5–10 business days to the original payment method.
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7. Fraud Prevention
We reserve the right to deny refunds or replacements in cases of suspected fraud or abuse.